Terms of Service
Please read these terms and conditions carefully before using CleanHaven's website and services. Your access to and use of our services is conditioned on your acceptance of and compliance with these terms.
Last Updated
December 2024
Effective Date
January 1, 2025
Introduction & Agreement
Welcome to CleanHaven Ltd ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website located at cleanhaven.cc and all related services, features, content, or applications (collectively, the "Services").
By accessing or using any part of our Services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, then you may not access the Services. These Terms apply to all visitors, users, and others who access or use the Services.
CleanHaven Ltd is a company registered in England and Wales, providing professional cleaning and facility management services throughout London and surrounding areas.
Key Points at a Glance
Services available to users 18+ with valid accounts
Your data is protected under UK GDPR regulations
Booking confirmations required for all services
24-48 hour cancellation notice required
Use of Our Services
Permitted Uses
- Browse and view our service offerings
- Create an account and manage your profile
- Book cleaning services and schedule appointments
- Contact our customer support team
- Leave reviews and provide feedback
Prohibited Uses
- Use the Services for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Transmit harmful or malicious code
- Interfere with or disrupt the Services
- Reverse engineer or copy our software
Additional Terms for Service Bookings
All cleaning services must be booked through our official website or approved booking channels. Bookings are subject to availability and confirmation. We reserve the right to refuse service at our discretion.
Customers must be present during scheduled services or provide authorized access instructions. A minimum 24-hour notice is required for cancellations or rescheduling. Emergency cancellations may incur a fee.
Our cleaning professionals are insured and background-checked. We maintain the highest standards of professional conduct and service quality. Any concerns should be reported immediately to our customer service team.
Account Management & Registration
To access certain features of our Services, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials.
Account Creation
- • Provide accurate and complete information
- • Must be 18 years or older
- • One account per individual
- • Secure password requirements
- • Email verification required
Account Security
- • Keep login credentials confidential
- • Report suspicious activity immediately
- • Regular password updates recommended
- • Log out from shared devices
- • Two-factor authentication available
Account Termination
- • You may close your account anytime
- • We may suspend accounts for violations
- • Data retention follows privacy policy
- • Outstanding payments must be settled
- • Email confirmation required
Your Responsibilities
Account Usage
- • You are responsible for all activity under your account
- • Notify us immediately of any unauthorized use
- • Keep your contact information current
- • Comply with all applicable laws and regulations
Service Standards
- • Treat our staff with respect and professionalism
- • Provide safe access to work areas
- • Secure valuable items before service
- • Report issues within 24 hours of service
Intellectual Property & Content Rights
Our Content
The Services and their original content, features, and functionality are owned by CleanHaven Ltd and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. This includes but is not limited to our website design, text, graphics, logos, images, and software.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services without our prior written consent.
Your Content
When you create an account, submit feedback, or post reviews, you grant CleanHaven Ltd a worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display, and distribute such content.
You represent and warrant that you own or have the necessary rights to submit your content and that your content does not violate any third-party rights.
Trademark Usage
CleanHaven Ltd, our logos, and our service names are trademarks of CleanHaven Ltd. You may not use these marks without our prior written permission. Any other trademarks, service marks, logos, and/or trade names appearing on our Services are the property of their respective owners.
You may not use our name, logo, or any confusingly similar marks in advertising, as part of business names or entity names, on social media, or in connection with any products or services without our express written consent.
Privacy & Data Protection
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy and applicable data protection laws.
What Data We Collect
Account Information
Name, email address, phone number, billing address, and preferred contact methods.
Service Data
Service preferences, appointment history, property details, and special instructions.
Website Usage
Pages visited, time spent on site, search queries, and device information.
How We Use Your Data
Service Delivery
Provide requested cleaning services and customer support.
Business Operations
Process payments, manage appointments, and improve our services.
Communications
Send service confirmations, updates, and marketing (with consent).
Your Data Protection Rights
Access
Request copies of your personal data
Rectification
Correct inaccurate information
Erasure
Request deletion of your data
Portability
Transfer your data elsewhere
For privacy-related questions or to exercise your rights, contact us at [email protected] or visit our Privacy Policy page.
Disclaimers & Liability Limitations
Service Disclaimers
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, CleanHaven Ltd excludes all representations, warranties, conditions, and terms (whether express or implied by statute, common law, or otherwise) which might have effect in relation to this website.
We do not warrant that the functions contained in the website content will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs.
Limitation of Liability
In no event shall CleanHaven Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
Our total liability to you for all damages arising out of or relating to these Terms or the Services shall not exceed the amount you paid to us for the Services in the twelve (12) months immediately preceding the event giving rise to liability, or £100 if you have not made any payments to us.
Third-Party Services
Our Services may contain links to third-party websites or services that are not owned or controlled by CleanHaven Ltd. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that CleanHaven Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
Questions About These Terms?
If you have any questions about these Terms of Service, please don't hesitate to contact our legal and customer service teams.
Get in Touch
Address
125 King's Road, Chelsea
London SW3 4RP, United Kingdom
Phone
+44 20 7351 2048Business Hours
Mon-Fri: 8:00-18:00
Sat: 9:00-16:00
Related Information
Terms Updates & Acceptance
Updates to These Terms
We reserve the right to update these Terms of Service at any time without prior notice. We will notify users of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after any such changes constitutes acceptance of the new Terms.
Your Acceptance
By accessing and using CleanHaven's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please discontinue use of our Services immediately.
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.