Privacy Policy

Introduction

CleanHaven Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanhaven.cc and use our professional cleaning services.

This policy applies to all visitors and users of our website and services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request our cleaning services through our website or phone
• Schedule appointments or consultations
• Communicate with us via email, phone, or contact forms
• Subscribe to our newsletters or updates
• Participate in surveys or feedback requests

Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and geographical location
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Device type and screen resolution

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, maintain, and improve our professional cleaning services
• Communication: To respond to your inquiries, schedule appointments, and provide customer support
• Service Customization: To understand your cleaning preferences and requirements for better service delivery
• Legal Compliance: To comply with applicable laws, regulations, and industry standards
• Quality Assurance: To monitor and improve our service quality and customer satisfaction
• Marketing: To send you information about our services, promotions, and updates (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or serving customers
• Legal Requirements: When required by law, regulation, legal process, or government request
• Business Transfers: In connection with any merger, acquisition, sale of assets, or similar business transaction
• Consent: With your explicit consent for specific purposes
• Protection: To protect the rights, property, or safety of CleanHaven Ltd, our users, or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and privacy
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Portability: The right to receive your personal information in a structured, commonly used format
• Opt-out: The right to opt out of certain uses of your information, including marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie preferences through your browser settings.

For more detailed information about our use of cookies, please refer to our Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Personal information related to our cleaning services may be retained for the duration of our service relationship and for a reasonable period thereafter for record-keeping and legal compliance purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Legal Basis for Processing

Where applicable, our processing of your personal information is based on:

• Consent: Your voluntary consent for specific processing activities
• Contract Performance: Processing necessary for the performance of our service contract with you
• Legitimate Interests: Our legitimate business interests balanced against your rights and freedoms
• Legal Obligations: Processing necessary to comply with legal obligations